Need a hand,
pilot?
Questions about your order, your plane or a return — send us a message and a real person will reply within one business day.
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Quick answers
Where’s my order?
You’ll get a tracking link by email once your plane ships. Can’t find it? Check your spam folder or send us your order number.
My plane won’t pair with the remote.
Fully charge the battery, switch on the remote first, then the plane, and keep them close together until the lights stop flashing.
Something arrived damaged or missing.
Send us your order number and a photo using the form and we’ll make it right.
Is shipping free?
Yes, on every order with no minimum.